Return & Refund Policy
Return & Refund Policy
A simple and transparent return experience.
We offer a 30-day return policy from the date of delivery. If you're not satisfied with your purchase for any reason, we'll make it right.
Return Overview
If you are not satisfied with your purchase, you have 30 calendar days from the delivery date to request a return. Please contact our support team before sending any items back.
Our team will review your request and provide return instructions within 24 hours on business days.
How Returns Work
Contact Us
Email service@bmnja.com with your order number and reason for return.
Request Review
Our team reviews your request within 24 hours and approves or asks for more details.
Send It Back
Pack the item in original condition and ship it to the return address we provide.
Refund Issued
Once we receive and inspect your return, your refund is processed within 5โ10 business days.
Return Window
You may request a return within 30 calendar days of receiving your order. Requests made after 30 days may not be eligible for a refund.
30 Days from DeliveryReturn Conditions
To be eligible for a return, items must be:
- Unused and in original condition
- In original packaging (when possible)
- Accompanied by your order number
Refund Processing Time
Once we receive and inspect your returned item, your refund will be processed to your original payment method within 5โ10 business days. Depending on your bank, it may take additional time to appear on your statement.
5โ10 Business DaysReturn Shipping
For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we cover the return shipping and send a free replacement or full refund.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a free replacement or full refund at no cost to you.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. This will be noted on the product page if applicable.
Replacement & Refund Support
Product Issues
For quality problems, missing parts, or wrong items, contact us within 7 days of delivery with photos. We'll ship a replacement free of charge or issue a full refund.
Order Assistance
For questions about cancellations, refunds, or return status, email us at service@bmnja.com. We typically respond within 24 hours on business days.
Need Return Assistance?
Our team is ready to help with returns, refunds and order questions.
Shop with confidence.
30-day returns, free shipping on all orders, and friendly support whenever you need it.
SHOP NOW